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Support
Remote
Full-time
Mid
Customer Experience Specialist
Help users succeed with Lixia. You'll resolve issues with empathy and contribute to a support experience that feels human, not bureaucratic.
Responsibilities
- Respond to support requests across account, memory, vision, and billing
- Create and improve help centre content
- Escalate product issues with clear, actionable reports
- Champion user feedback into product improvements
Requirements
- Experience in customer support for SaaS or consumer products
- Excellent written communication
- Patience and empathy for frustrated users
- Interest in AI products and privacy topics
Benefits
- • Competitive compensation
- • Flexible working arrangements
- • Learning and development support
- • Career growth opportunities
The team
You'll be part of the team ensuring getting help with Lixia feels easy and reassuring.
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Join us in building a more helpful, more human, and more responsible future for AI.